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MoveBall Support

Email us at support@xorix.ai. We reply within two working days.

Do I need an account?

No. On the sign-in step, tap Try without an account. Shakes, workouts, the morning trio, the move guide, filming and sharing clips, stats and reminders all work, and everything stays on your phone.

The crew (posting, friends and the leaderboard) needs Sign in with Apple. You can join later from the Crew tab or Me › Settings, and your moves, points and streak come with you.

How do I get a move?

Shake your phone, or tap SHAKE on the Shake tab. When the answer floats up, tap LET'S GO to start the move with its timer. Moves get harder through the day, from Level 1 in the morning to Level 3 in the evening.

How do I change or turn off reminders?

Go to Me › Settings. You can change the three reminder times, turn reminders off, or send yourself a test nudge. If nothing arrives, check that notifications are allowed for MoveBall in iOS Settings.

How do I report a post or block someone?

Tap ••• on any post and choose Report or Block. A reported post is hidden for you straight away, and we review every report within 24 hours. You can delete your own posts from the same menu.

How do I delete my data or my account?

Go to Me › Settings. With an account, Delete account removes your crew profile, posts, clips, high-fives and friends from iCloud, and everything from your phone. Without an account, Delete my data clears everything from your phone.

How do I change my ad choices?

In the UK and EEA, go to Me › Settings › Ad privacy choices. Anywhere, you can turn off tracking in iOS Settings › Privacy & Security › Tracking. You'll still see at most one ad a day, but it won't be personalised.

Is it safe for me to exercise?

MoveBall suggests light bodyweight exercise. Listen to your body, skip anything that hurts, and check with a doctor if you have any health concerns. Every move has an easier option in its how-to guide.

MoveBall · Privacy Policy

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